You can order the MP MIDI Controller online and pay via a card in the next checkout page or via a bank transfer (bank details will be emailed to you right after you submit the order form).
What's included : The MP MIDI Touchscreen controller, Model 1A with cables and a perpetual license for the MP Host plugin for Mac and PC (VST3/AU/AAX).
Shipping: We ship via an air express courier (DHL/UPS/Fedex) from Hong Kong.
Import Taxes and VAT: Depending on the country of delivery, you may be subject to import taxes by the customs of your country. If taxes are due in your country they will only be based on the hardware which is billed as a separate item in the checkout page.
For deliveries in European Union countries, we do not charge VAT on the hardware unit, however we do charge our local 19% VAT on the perpetual license of the DAW plugin software if you are an individual with a delivery address in the EU. The perpetual license includes all future software updates.
If you have a valid EU VAT number that matches the name of the company entered in the billing details please enter it during check out to buy VAT free. The check-out system checks against the EU VIES database for a valid VAT number. Prior to shipping the unit we perform a manual check that the VAT number provider matches the company name entered in the billing details on the check-out form.
Invoices: Upon payment completion, you can send us an email if you would like a commercial invoice.
Cancellations: You may cancel your order if you have not received a notification from us that the unit has been shipped out to you. In general, we will send out an email notification to you when the cancellation period has passed, this period is relative to the 2 week shipping batches from our factory to our shipping warehouse. In the case of a valid cancellation we will issue a refund within 10 business days. In the case that the unit has been shipped out to you, you must ask for a return.
Returns and Refunds: You may return a unit within 15 days of receipt based on the DHL tracking code under the condition that the unit will be in their original packaging, with all components and accessories and without signs of use. Upon the arrival of the return unit to us, we will issue a refund via the original method of payment within a maximum of 10 business days. Return shipping is paid by the customer.
To initiate a return send us a message via the contact form or via email.
Defective units: We manually test each unit before shipping it. In the rare event that you receive a defective unit, please contact us immediately. We will send out another unit to you when you ship the defective unit back to us.
Warranty: The MP MIDI Controller hardware comes with 1 year warranty. The warranty covers any hardware-caused malfunction due to flaws or defects in factory-installed parts. The warranty does not cover physical damages such as, but not limited to, drops or hits on the unit, to liquid spills, cracks and scratches to the screen.
Before you buy: We strongly advice to read our online READ-ME-FIRST document, our FAQ and the product specifications section to understand the functionality, compatibility with your systems and limitations of the MP MIDI Controller system.
Payment Terms: We reserve the right to cancel any order if we suspect that the payment may be fraudulent and we will reverse the payment transaction.
By clicking on the button below and completing the purchase, you confirm that you understand the use and limitations of the MP MIDI Controller and you agree with the terms and conditions in this page, which govern any purchase of the MP MIDI Controller system.